FAQs

What is the status of my order?

To check the status of your order, go to Orders. Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered Tuesday through Saturday before 8 to 10 PM.

 

How long does it take to get my order?

Most customers can expect to receive their package within 3 to 5 days. Orders that require prescription approval or personalization may take longer to ship.

 

Who will be delivering my order?

We ship via DHL and other premium carriers to provide you with the fastest and most reliable service available.

Do I need to be there to sign for it?

Nope! If you're not home, the driver will leave your package at the door or with your doorman.

 

Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?

No – at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. 

 

What happens if my package gets lost?

All items purchased from www.sigmaprobetek.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.